Return & Exchange Policy
1. Policy Essentials
30-Day Guarantee
· Requests must be initiated within 30 days of delivery
· No restocking fees ever
· Free return shipping for our errors
Condition Requirements
✓ Original packaging intact
✓ Unused/unworn condition
✓ Proof of purchase included
2. Return Process Flow
Step | Action | Timeline |
1 | Email request to [email protected] with order# + media | Within 30 days |
2 | Receive prepaid label (if eligible) | 3 business days |
3 | Ship with tracking | 7 days from approval |
4 | Inspection & resolution | 3-5 business days |
3. Financial Considerations
Scenario | Customer Cost | Our Responsibility |
Defective/Incorrect item | $0 | Full refund + return shipping |
Change of mind | Return shipping | Product cost refund |
Pre-shipment cancellation | $0 | 100% refund |
4. Non-Returnable Items
· Final sale/discontinued products
· Digitally delivered content
· Personalized/custom items
· Gift certificates
5. Refund Execution
· Processed to original payment method
· 2-3 business days post-inspection
· International orders refunded in USD
· Shipping costs non-refundable
6. Special Circumstances
Damaged in Transit:
· File claim within 5 days of delivery
· Provide photographic evidence
Wrong Size Exchanges:
· Free size swap within 14 days
· Subject to inventory availability
Holiday Extensions:
· Purchases Nov 15-Dec 24 qualify for Jan 10 returns
